Privacy policy

Last updated: [06 August 2025]

This Privacy Policy explains how MACOEY ("we", "us", "our") collects, uses, and shares your personal information when you visit our website at www.macoey.com (the “Site”), make a purchase, or otherwise interact with us (the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or provide us with personal information.

1. Who We Are

For purposes of data protection law, MACOEY is the data controller of your personal information.
If you have any questions or requests, please contact us at:

📧 hello@macoey.com

2. Information We Collect

We collect personal information in the following ways:

a) Information You Provide Directly

Contact details: name, email, phone number, address
Order details: billing/shipping info, items purchased, payment confirmation
Account info (if applicable): username, password
Communications: messages or reviews you submit via the Site

b) Information We Collect Automatically (Cookies)

When you browse the Site, we collect information such as:

IP address, browser, and device type
Pages visited and time spent
Items viewed or added to your cart

We use cookies and similar technologies to enhance site functionality, measure performance, and personalise your experience.
👉 Learn more about cookies used by Shopify here: Shopify Cookie Policy

c) Information from Third Parties

We may receive information about you from:

Shopify, our e-commerce provider
Payment processors, such as Stripe or PayPal
Marketing platforms, analytics tools, or social media if you interact with our ads or emails

3. How We Use Your Information

We use your personal data for the following purposes:

To fulfil your orders and provide customer service
To send service communications, such as order updates or returns info
To personalise your experience on the Site and show relevant products
To send marketing communications, if you’ve opted in
To improve our products and services
To detect and prevent fraud or misuse

4. Legal Basis for Processing (UK/EU Users)

Under UK and EU data protection law (e.g., UK GDPR, EU GDPR), we rely on the following legal grounds:

Contract: to fulfil your purchase or request
Consent: for email marketing (opt-in)
Legitimate interests: to run our business, improve our services, prevent fraud
Legal obligation: to comply with tax, financial, and consumer regulations

5. Sharing Your Personal Information

We may share your information with:

Service providers (Shopify, payment processors, shipping partners)
Marketing & analytics partners (Google, Meta, Klaviyo, etc.)
Government authorities if legally required
Business successors (e.g., in the event of sale, merger)

We do not sell your personal data.

6. User-Generated Content

If you post a review or comment on our Site, that content may be publicly visible. Please avoid sharing sensitive personal information in public areas of the Site.

7. Your Rights (UK & EU Residents)

You may have the following rights under the UK GDPR or EU GDPR:

Right to access – request a copy of your personal data
Right to rectification – correct inaccurate or incomplete data
Right to erasure (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability – obtain your data in a machine-readable format
Right to withdraw consent – if we rely on your consent
Right to lodge a complaint – with the ICO (UK) or your local data authority

📩 To exercise any of these rights, contact hello@macoey.com
We may ask for verification of your identity before acting on your request.

8. International Transfers

Your data may be stored or processed outside your home country, including in the United States or Canada, where Shopify’s servers are located. Where we transfer data outside the UK or EU, we rely on Standard Contractual Clauses or similar safeguards.

9. Data Retention

We retain your personal data only as long as necessary for:

Fulfilling orders
Managing your account
Legal, tax, or regulatory compliance
Resolving disputes or enforcing agreements

10. Security

We use appropriate security measures to protect your data. However, no system is 100% secure. Please avoid sending sensitive information via unencrypted channels (like standard email).

11. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect their data. If you believe a child has provided us with personal information, contact us and we’ll delete it.

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with a new "Last Updated" date. Continued use of our Site after changes means you accept the updated policy.

Contact Us

For any privacy-related questions or requests, please email:
📧 hello@macoey.com

Country/region