Shipping policy
At MACOEY, we’re committed to ensuring your order reaches you as quickly and smoothly as possible. Please review the details below regarding order processing times, delivery, and shipping terms.
We aim to process and dispatch all ready-to-ship orders as soon as possible—typically within 1 working day. Orders placed after 3pm (UK time) on Fridays will be dispatched the following Monday.
🚚 UK Shipping
- Delivery Service: Royal Mail 48 Hour Tracked or courier
- Estimated Delivery Time: 1–3 working days from dispatch
- Cost: Free UK shipping on all orders
🌍 International Shipping
We ship across Europe and internationally. All international orders are dispatched with a trackable service.
| Region | Estimated Delivery | Cost |
|---|---|---|
| Europe | 5–10 working days | £15 |
| International | 7–14 working days | £25 |
Note: Once your item has left MACOEY, we are not responsible for delays or lost packages caused by the courier or customs.
🧾 Customs, Duties & Taxes
International orders may be subject to customs duties or taxes (including VAT), which are charged once the shipment reaches your destination country. These fees are the customer's responsibility.
Please note that duties, taxes, and international shipping costs are non-refundable in the event of a return or exchange.
📦 Returns Shipping
Customers are responsible for the cost of return shipping. We recommend using a tracked and insured service, such as Royal Mail Special Delivery, to ensure your return reaches us safely.
📩 Need Help?
If you have any questions about your delivery or need help tracking your parcel, please get in touch at hello@macoey.com.